Contact Us
Have a question, found a bug, or need help with your account? Reach PostEngine AI Solutions directly.
Response Time
We aim to respond within 24–48 hours on business days. Critical issues (account access, security concerns) are prioritised.
What to Include
Please include your account email, a clear description of the issue, and any relevant screenshots. The more context you provide, the faster we can help.
Common Support Topics
Here are the most frequent reasons people contact us, along with quick guidance.
Account & Login Issues
Trouble signing in, password resets, or account access problems. Include the email address associated with your account.
LinkedIn Connection
Issues connecting or reconnecting your LinkedIn account, expired tokens, or permission errors. Try disconnecting and reconnecting from Settings before contacting us.
Content & Publishing
Questions about draft generation, quality scoring, scheduling, or publishing failures. Include the draft title or ID if available.
Plans & Billing
Questions about your current plan, feature limits, upgrades, or future billing. Include your workspace name.
Data & Privacy Requests
Requests to export, correct, or delete your data. We will respond within 30 days as outlined in our Privacy Policy.
Bug Reports & Feedback
Found something broken or have a suggestion? We appreciate detailed reports — include steps to reproduce, browser info, and screenshots if possible.