Support Center
Find answers, explore resources, or reach out to our team directly. We’re here to help you get the most out of PostEngine.
Self-Service Resources
Most questions can be answered through our guides and documentation.
Getting Started Guide
New to the platform? Learn how to set up your brand profile, connect LinkedIn, and publish your first post.
Read the guide
Frequently Asked Questions
Quick answers to the most common questions about features, billing, privacy, and content workflows.
View FAQ
Feature Documentation
Detailed overview of every platform capability — from AI drafting to scheduling to analytics.
Explore features
Response Time
We aim to respond within 24–48 hours on business days.
What to Include
Your account email, clear description, and any relevant screenshots.
Common Support Topics
Here are the most frequent reasons people contact us.
Account & Login Issues
Trouble signing in, password resets, or account access problems.
LinkedIn Connection
Issues connecting your LinkedIn account, expired tokens, or permission errors.
Content & Publishing
Questions about draft generation, scheduling, quality scoring, or publishing.
Plans & Billing
Questions about your current plan, feature limits, or upgrades.
Data & Privacy
Requests to export, correct, or delete your data.
Bug Reports & Feedback
Found something broken or have a suggestion? We appreciate detailed reports.
Service Expectations
What you can expect when you reach out to PostEngine support.
24–48h
Response time on business days
Primary support channel
Priority
Security & access issues escalated